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Can I cancel my order for a product?

Jaime Bunton avatar
Written by Jaime Bunton
Updated over a week ago

Refund Policies

Yes, cancellations are possible but only in certain circumstances as this is a fundraising campaign. Below is a detailed breakdown of MoneyDolly's refund policies:

Refund Eligibility Criteria

Refunds for donations can be processed under the following conditions:

  1. Timing: Donors are eligible for a refund if the request is made within 72 hours of the donation and while the fundraiser is still active.

  2. Fundraiser Status: Refunds are only possible while the campaign is ongoing. Once the fundraiser has concluded, refunds generally cannot be processed.

Refund Exclusions

  • Physical Products: If the donation involved the purchase of physical products that have already been shipped, those orders are not eligible for a refund.

Special Cases

Participant Withdrawal

If a fundraiser participant leaves a team or is no longer involved, donors can still request refunds within the active campaign timeline. Additionally, if necessary, orders can be transferred to another participant.

Post-Refund Implications

When refunds are processed, related benefits, such as earned discount cards, will be forfeited. Donors should carefully consider this consequence before proceeding.

Summary

To summarize, MoneyDolly allows refunds for donors under specific conditions, including active campaigns and within 72 hours of the initial donation. Refunds cannot be issued for shipped physical products, and post-refund benefits, like discount cards, may be lost. Special cases, such as participant withdrawal, are also supported within the defined timelines and conditions.

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